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Newer Page 442 of 968 Older Full Trip Report
England London Heathrow

29 May 2016

British queues of madness

Taking the tube to Heathrow

Bonus update because I got to Heathrow way too early and have time to kill before my flight, also because I have an amusing tale to tell.
Getting to Heathrow was relatively painless, I took the tube as its not far and I had time to kill. Due to the regular maintenance this of course requires you to transfer around different lines to negotiate line closures, but I have done that before.
Once arriving at the airport, I found myself to be in what I thought was a tiny terminal, but as it turns out there is also a 'B' section for flights to the USA which you transfer to underground, I walked there and back.
Walking back from the B section to the A section seemed to have the security confused.

Anyway, taking it back a step, I was surprised to find there are no customs checks to leave the UK to go to Germany, a benefit of being in the EU (for now at least).
In theory, you can fly without any ID on a print at home ticket, just like the security issue we have in Australia.
Even more surprising, I found out my work paid for ticket has no baggage included, so I had to buy the luxury of taking a bag for 20 pounds.
This is where the fun starts!
Me: Can I get a receipt please?
Her: If you take your ticket I just printed to the ticket purchasing counter they can print you a receipt.
Me: That long line snaking around the building?
Her: Yes that one....
Now at this stage I will point out that I am flying Lufthansa, which is German, but the ticket and baggage handling team were all Menzies employees.

Me: I dont queue for no reason, I am not British, surely you can print me a receipt from here?
Her: Sir, you need to go queue at the ticket counter for a receipt.
Me: thats ridiculous, if I bought a can of coke at Tescos would they send me down the street to queue for a receipt?
Her: Its not the same thing, and besides theres nothing you can do about it.
......I owned the silence, this sounds like a challenge.

Me: Actually I think you overcharged me, can you please show me how much you charged me?
Her: No, I cant show you, well I could show you on the screen, actually I am not sure I can now, please go to the ticket purchasing counter.
Me: Actually, I think you just stole money from me, overcharged me in fact, I think you have a deal going with your office to overcharge people and claim the difference.
Her: Now you are being stupid, I have done no such thing.
Me: Prove it...with a receipt, or get your manager.
I should point out, there was no one else in the check in queue except me, I wasnt playing this game and holding up a thousand people.
She got on the phone and the manager comes out from behind the window.

Manager: How can I help sir?
Me: I did not get a receipt for my baggage purchase, I need one, plus I think I may have been overcharged, but now she cant tell me how much I was charged, if only there was a receipt, plus she then accused me of being stupid.
Manager to her: Did you call this gentlemen stupid?
Her: well, no, sort of, not really, he was....
Manager: Sir, please wait here, whilst I go fetch you a receipt.
Me to her: You really did bring that upon yourself by telling me there was nothing I could do about it. Perhaps you could mention this experience at your next review and suggest a possible enhancement would be the ability to print receipts where the sale for extra baggage is made.
She said nothing and soon after I got an apology from the manager and a receipt.

England-London-Heathrow - I stopped at Euston train station for lunch. In the picture this falafel was served with a cheeky crisp exotic middle eastern slaw. The picture had th

I stopped at Euston train station for lunch. In the picture this falafel was served with a cheeky crisp exotic middle eastern slaw. The picture had the box divided into two halves with one half being salad and the same number of falafels on the left.
As you can see in mine there is no salad, just rice and falafel and a few bits of capsicum.
I pointed this out and they told me no one likes the salad so they stopped adding it to the meals, instead they put extra rice.


England-London-Heathrow - Terminal 2 at Heathrow check in area is quite ordinary.

Terminal 2 at Heathrow check in area is quite ordinary.


England-London-Heathrow - Once through security, but not customs as there is none, its a bit nicer, free wifi is fast too.

Once through security, but not customs as there is none, its a bit nicer, free wifi is fast too.


England-London-Heathrow - Ok then.

Ok then.


England-London-Heathrow - The Egyptair planes have to park far from the terminal, as one of them blew up the other day (perhaps?). Also note the concorde in the background.

The Egyptair planes have to park far from the terminal, as one of them blew up the other day (perhaps?). Also note the concorde in the background.


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